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Blackhawk Blog -- Discover Your Potential
This leadership blog is about personal growth and influencing others, with articles specifically related to:
Purpose, Autonomy, and Mastery
Biases and Change
Trust and Courage
Empathy and Humility
Interpersonal Skills and Emotion(s)
Self-Awareness and Values
Empowering Others and Decision Making
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Are We Treating Our Top Performers Fairly?
In the story of Jonathan Livingston Seagull, he is banished from his flock for flying too fast.

Illusory Superiority? Or, Identify and Improve Weaknesses
Masters overcome any tendency to overestimate strengths; instead, they obsess about identifying and improving weaknesses.

Respect… is like air
“Respect is like air. As long as it’s present, nobody thinks about it. But if you take it away, it’s all that people can think about.” — Ron McMillan

Emotions: Are they predicted for us?
Emotions: “Not everybody has as much control as they might like, but everybody has a little more control than they think they do.”

How Emotions are Made
“…we often don’t know what others are experiencing / thinking and … we need to communicate to find out!” –Anne Irene Ryan

Ask Who, Not How
There’s great power in asking “Who can do this for me?” instead of “How can I do this?

Leaders must provide emotional safety… first
Leaders must provide emotional safety before employees will feel a sense of belonging. Only then, will employees be able to learn, grow, and become engaged.

Calming Your Brain During Conflict
If you are able to take a step back, your neocortex might engage and the rational thought, decision making, and empathy you need to exhibit at this moment will occur.

Learn Self-regulation, Before You Reach Your Breaking Point
Have you ever experienced a time when you feel stress accumulating from various negative or challenging events, and they just seem to keep coming?

Is Saying Yes to Others, Saying No to Yourself?
Have you ever thought about how hard it is to say no?
For many people, having to say no is just another encounter with fear.

How do we Instill the Belief that Our Work has Purpose and Meaning?
For those who don’t feel a “calling,” or altruism, or engagement on their own, how do we help instill a belief that they believe their work has #purpose and meaning?

Deliberate Practice and Focus Accelerates Performance
In Grit: The Power of Passion and Perseverance, Angela Duckworth addresses the idea of deliberate practice compared to flow.

A Growth Mindset: Key for Success, Health, and Happiness
Encourage your employees and set high standards: it is the best practice I’ve learned for creating high performing teams.

Should I Trust You? How Much do You Trust Me?
Gaining the trust of your team can be daunting for any leader, especially when you are new to an organization.

Give the Gift of Autonomy & Happiness
The great thing is that when have any one of these three in our favor, we are happier, which leads to being more productive.

Sometimes, any Delay will Result in a Crash
Leaders must make a variety of timely decisions for unique situations, as opposed to applying a process for recurring decisions.

Providing a Compelling Purpose Creates Engagement
We are social beings, so no matter what product or service you offer, it is important that leaders communicate what they offer to the greater society.

Courage can be Learned
The purpose for each: “to give soldiers confidence in their mental and physical abilities, while cultivating personal courage.”

Emotional Overreactions to Stress will Hijack Your Brain
A service provider has not produced. After a series of unsettling messages, my mind began racing and I began thinking about fairness.

Know when to Hit Pause before Making Decisions
A lesson we were taught in umpire school was to pause before we made any call: whether it was a ball or a strike, or whether the runner reached first base before the ball or not.

What do we all Want Most? Learn to Empower Your Employees
I was thinking more about ways leaders can make employees’ work more enjoyable and recalled how some managers are reluctant to delegate.

Return to the Basics and Avoid these Leadership Pitfalls
When I compared apples to apples, Gallup engagement studies showed a 4% improvement between 2017 and 2019.

The Best Time for Making Your Most Important Decisions is…
To protect our brains, we’re prone to choose cognitively easier tasks until the brain can restore the proper balance.

Courage & Values—Core to Decision Making in Conflict
Leadership is hard. If you’re a new manager, you want to be accepted by your team. However, with leadership comes conflict, and you’ve signed on for the good, and the bad.

Most First-time Managers Fail within Two Years
“The boss factor: Making the world a better place through workplace relationships.”

There are Better Ways to Give Feedback
“Research has found roughly 87 percent of employees want to ‘be developed’ in their job, but only a third report actually receiving the feedback they need to engage and improve.”

Leading from a Place of Humility vs. Pride
Too often, some managers view humility in leadership as a sign of weakness. Oddly, I’ve found that employees have the exact opposite view.

Learn to Live and Lead with Heart
Conversely, those who seemed worried about themselves created an environment filled with insecurity and CYA; a need for everyone to cover your a – -.

Empathy Create a Culture of Trust and Mutual Respect
You have a choice: You can fix these spots faster by yourself, or, you can coach your children to get better at painting; you’ll also help them with some of the fixes so they don’t get discouraged.

When Marketing, Emotion Trumps Logic
I’ve been thinking more about #persuasion, specifically in terms of marketing; I’m curious about what other #smallbusinessowners and doing and looking for your feedback.

Listening: The Best Way to Give Respect
When you’re not listening, you limit points of view; you’re not taking advantage of the experience, backgrounds, and diversity your team members have to offer.

Humility: Demonstrating and Giving Others Permission
It takes humility to admit a weakness, but now you’re now more likely to own up to any mistakes and accept responsibility.

Self Awareness: A Prerequisite for Leading Effectively
The questions that followed reinforced my perception that many people are unclear on this leadership philosophy or they doubt its effectiveness.

What’s Most Important is How You Treat People—Servant Leadership
You could pay better salaries, but what’s most important is how you treat people; hire mercenaries or learn to inspire zealots for your cause.

Values: Attract the Right People… and Keep them Too!
Let’s face it, we prefer to spend our time with people who think like us. This is how we choose our friends, our clubs, etc; — why not our employers?

For Starters, High Trust Organizations are More Productive
Others think in terms of career and suggest goals, long-range plans, experience, job requirements, education, skill set, salary, and other factors.

Create MORE Trust by Admitting Your Mistakes
“One study found that just 32% of buyers view sales as a “trustworthy profession,” while another study says only a paltry 3% consider salespeople to be trustworthy.”

Our Brain Wants to Save Energy—First Steps for Change
That first step is critical to capturing contact information and getting started building a prospective customer relationship.

Features v Benefits… and Ad Costs
“the average person sees between 4,000 and 10,000 Ads in a single day,” but only “notices” less than a hundred.

Why Advertise, Given the Low Probability of Success?
Behavioral psychologist Susan Weinschenk states that up to 90% of our decision-making comes from our unconscious, or subconscious, mind.

When is the Best Time to Delegate
They are motivated to prove that you can trust them, and you now have more time to address “bigger” issues.

Make it Fun — Educate — We get a Dopamine Hit when we Learn
There is a structural, brain-based reason for this: according to neuroscientist David Eagleman, we get a dopamine hit when we acquire new information.

Feedback — The Fastest Path to Innovation
Unfortunately, for most of us, there is a gap between what we know, and what we actually do. In my view, this is challenge both individuals and businesses experience.

Change — It Takes Time to Unlearn
“Our brains never lose the capacity for #change,…It’s easier when we’re young, … As we age, it takes more energy… but the neuroplasticity is still there.”

Save Time: Get Better at Planning
As they proceed through practice, they seem most intent on completing their agenda than making sure each task is performed properly.

Grow Your Talent vs. Attracting It and Win the Long Run Battle
I’ve found that when a coach focuses too much on winning, their humanness can take over to the detriment of their weaker players, and therefore, the team.

Encourage Your Employees: Catch Them Doing Something Right
I’ve been thinking about whether internal requests are more successful, when we ask ourselves to change?

Overcoming Change Resistance: Vision PLUS
To conserve energy, our subconscious mind looks for patterns and creates habits, and resists things that are new.

Backfire Effect: Why You Can’t Change Their Mind
I believe that each of us has found ourselves debating a topic with a close friend where one or both of you lay out your facts to “prove” your side of the argument.

Confirmation Bias: Why You Can’t Change Their Mind
Each of us has a tendency to focus on and remember information that supports our beliefs; confirmation bias.

How to Connect: Speak Their Language
I was listening to Oren Klaff’s book, Flip the Script, where he makes the point that the very first thing you must do in sales is to achieve status alignment, that is, connect with things you have in common.

Tell A Story, and Connect with Emotion
Stories seem to be the only type of verbal communication that creates this “coupling,” where both the speakers’ brains and the listeners’ brains are in sync.

Don’t Multitask: Our Brain isn’t Cut Out for It
Instead of just spraying the customer with a list of benefits and features, focus on one thing — most importantly something that will substantially improve the customer’s quality of life.”